Custom Conchos & Tack LLC & Leather By Design

Our drop shipping policy is very similar to our regular policy. If you need to return a drop shipped item you must contact us directly, not the distributor. All items must remain in brand-new condition with all tags attached before we will consider processing a request. Again, the policy remains the same, if you need to return an item you will be offered in-store credit or a replacement, we do not offer cash refunds on any of our items. Items such as bits will never be eligible for a return or in store credit, anything that is placed in a horse's mouth or otherwise is deemed as an unsanitary object after leaving the store/arriving at your home will not be accepted and is ineligible.